Shipping policy

Shipping Policy

Last updated: 26/08/2026

Thanks for shopping with Lamora! Here's everything you need to know about how we ship your order.

How your order is fulfilled

Lamora works with trusted third-party fulfillment partners, including CJ Dropshipping and Tradelle, who manufacture, warehouse, and ship products directly to you on our behalf. This allows us to offer a wider range of products at better prices. Because of this:

Delivery times are typically longer than a standard local retailer
If you order multiple items, they may ship from different warehouses and arrive in separate packages, at different times
Some packages may be shipped from outside the UK (including China, the EU, or the US, depending on stock location)

Processing time

Orders are processed and handed to our fulfillment partners within [1–3] business days after payment confirmation. Because items are made-to-order or sourced on demand by our suppliers, processing can occasionally take longer during high-demand periods — we'll notify you of any significant delay.

You'll receive a confirmation email once your order has shipped, including tracking information where available. Some tracking numbers may take 2–5 days to become active after dispatch.

Shipping destinations

We currently ship to:

United Kingdom (all regions)

Shipping rates and delivery times

Destination	Method	Estimated delivery	Cost
UK	Standard	[7–15] business days	[£X.XX / Free over £X]
UK	Express	[5–9] business days	[£X.XX]
International	Standard	[10–20] business days	[£X.XX]

These timeframes reflect delivery from our fulfillment partners' warehouses and are estimates, not guarantees — they exclude the [1–3] day processing time above. Delivery can be affected by customs clearance, carrier delays, weather, or public holidays, and occasionally takes longer during peak periods (e.g. sales events, holiday season).

Exact shipping costs and options are calculated and shown at checkout based on your delivery address and order size.

Order tracking

Once your order ships, you'll receive a tracking link by email. If you haven't received tracking details within 5-8 business days of ordering, contact us at lamora.uk@gmail.com

International orders, customs, and duties

As some orders ship from overseas fulfillment partners, they may pass through customs — including orders delivered within the UK, if the item ships from outside the UK. This can occasionally result in import duties, taxes, or customs fees, which are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for details before ordering. Customs processing can also add to delivery times shown above.

Incorrect address

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address supplied by the customer. If you spot an error, contact us at lamora.uk@gmail.com as soon as possible — we'll do our best to update it before the order ships, but can't guarantee changes once an order is processing.

Lost or delayed packages

If your order hasn't arrived within the estimated delivery window, please contact us at lamora.uk@gmail.com with your order number and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll arrange a replacement or refund.

Damaged in transit

If your order arrives damaged, please contact us within 7 days of delivery at lamora.uk@gmail.com with photos of the damaged item and packaging. We'll arrange a replacement or refund — see our Refund Policy for full details.