Refund policy

Refund Policy

Last updated: 26/08/2026

Thank you for shopping with Lamora. We want you to love what you've ordered — if something isn't right, here's how returns and refunds work.

How returns work

Lamora fulfils orders through third-party partners (including CJ Dropshipping and Tradelle), who ship products directly from their warehouses. Because of this, our returns process works a little differently to a typical shop:

For most items, you do not need to send the product back to us or overseas — international return shipping is often more expensive than the item itself. Instead, contact us and we'll arrange a refund, replacement, or partial refund as appropriate.
In some cases, our fulfillment partner may request the item be returned to a specific address (which may be overseas) — we'll confirm this with you directly if it applies to your order.

Returns eligibility

We accept return/refund requests within 14 days of the delivery date. To be eligible:

The item must be unused and in its original condition (for change-of-mind returns)
You must have proof of purchase (order number or receipt)

To start a return, email us at lamora.uk@gmail.com with your order number and the reason for the return. We'll confirm next steps, including whether a physical return is required.

Requests made without first contacting us may not be accepted.

Refund window

Refund requests must be raised within 7 days of delivery if the item is faulty, damaged, or not as described. For a standard change-of-mind return, you have 14 days from delivery to request a return.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable, unless the return is due to our error (faulty, damaged, or incorrect item).

Return shipping

Where a physical return is required, you are responsible for return shipping costs unless the item arrived faulty, damaged, or incorrect, in which case we'll cover the cost or provide a prepaid label where possible.

Given our products ship from overseas fulfillment partners, in many cases we'll resolve faulty, damaged, or incorrect item claims with a refund or replacement without requiring the item to be sent back, at our discretion.

Where a return is required and you arrange shipping yourself, we recommend using a tracked service — we can't be responsible for items lost in transit back to us.

Faulty or damaged items

If your item arrives faulty, damaged, or different from what you ordered, contact us within 7 days of delivery at lamora.uk@gmail.com with photos of the issue. We'll arrange a replacement, repair, or full refund, including return postage.

Order not received

If your order hasn't arrived within the delivery window shown at checkout (see our Shipping Policy), contact us at lamora.uk@gmail.com before requesting a refund — we'll check tracking with our fulfillment partner first. If the package is confirmed lost or significantly delayed beyond the estimated window, we'll offer a replacement or full refund.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or item, please return your original item for a refund and place a new order.

Sale items

Only regular-priced items are eligible for refund. Sale or clearance items are final sale unless faulty.

Non-returnable items

The following cannot be returned:

Gift cards
Items marked as final sale

Late or missing refunds

If you haven't received a refund after the timeframe above:

Check your bank account again
Contact your card issuer — refunds can take time to post officially
Contact your bank — there's often processing time before a refund shows
If you've done this and still haven't received your refund, contact us at lamora.uk@gmail.com

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights under UK consumer law, including your rights under the Consumer Contracts Regulations 2013, which give you the right to cancel most online orders within 14 days of receipt for a full refund, regardless of the policy above.